To our valued patients
Upfront payment for WorkSafe or TAC treatment
We would like to advise you of a change to our billing arrangements for WorkSafe/TAC treatment. For many years this practice has directly billed WorkSafe or TAC for your treatment. However, the payments made by these authorities have not kept pace with practice costs or the increasing bureaucratic requirements of treating injured workers.
For this practice to be able to continue treating your injury or illness, some of our surgeons are instituting an upfront payment scheme. This simply means that you will be asked to pay the difference between the consultation fee and what TAC and WorkCover will pay.
If you do not agree to payment upfront, please advise us before your consultation as we may refer you to another doctor.
We understand that upfront payment may be more difficult or inconvenient, but feel we have few options. We have taken this decision because we wish to continue treating you and to ensure that you have access to the best choice of doctors available to assist in your recovery.
Yours sincerely
Practice Manager